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If you received an email notifying you that your transaction was cancelled, here are some possible explanations:

Authorization Request Cancellation The transaction might have been cancelled because it was an authorization request by the supplier. This type of request is a one-time debit made by the merchant to verify the validity of your card. Once the request is cancelled, the funds will be released back to your account. The email you received serves to inform you that the funds are available again.

Failed Authorization Request If the authorization request failed, the supplier may have decided not to proceed with the charge. In this case, it is the merchant’s responsibility to cancel the transaction. The funds should be returned to your account shortly. The email you received confirms this process.

Single-Use Card on Online Marketplaces Single-use cards can cause issues on online marketplaces involving multiple merchants. When the card is charged by one merchant, it is blocked, preventing other merchants from receiving their share. This often leads to the full payment being cancelled.

How to Avoid This: Use a subscription card instead. These cards can be charged multiple times within a predefined monthly budget. They require prior approval but can be paused or deleted anytime after payment to avoid unnecessary fund holds.

Banking Provider Cancellations Occasionally, our banking providers cancel transactions that remain in an "authorized" state for too long without being finalized by the merchant. In such cases, the provider releases any held funds. The exact time frame depends on the banking provider.

- Contact the merchant to determine why the payment wasn’t completed.
- Confirm if you need to redo the payment or if another successful attempt has been made.

1. Authorization Request Cancellation The transaction might have been cancelled because it was an authorization request by the supplier. This type of request is a one-time debit made by the merchant to verify the validity of your card. Once the request is cancelled, the funds will be released back to your account. The email you received serves to inform you that the funds are available again.
2. Failed Authorization Request If the authorization request failed, the supplier may have decided not to proceed with the charge. In this case, it is the merchant’s responsibility to cancel the transaction. The funds should be returned to your account shortly. The email you received confirms this process.
3. Single-Use Card on Online Marketplaces Single-use cards can cause issues on online marketplaces involving multiple merchants. When the card is charged by one merchant, it is blocked, preventing other merchants from receiving their share. This often leads to the full payment being cancelled.
 How to Avoid This: Use a subscription card instead. These cards can be charged multiple times within a predefined monthly budget. They require prior approval but can be paused or deleted anytime after payment to avoid unnecessary fund holds.
4. Banking Provider Cancellations Occasionally, our banking providers cancel transactions that remain in an "authorized" state for too long without being finalized by the merchant. In such cases, the provider releases any held funds. The exact time frame depends on the banking provider.
 Next Steps:
 - Contact the merchant to determine why the payment wasn’t completed.
 - Confirm if you need to redo the payment or if another successful attempt has been made.

Q: How long does it take for cancelled funds to be available in my account? A: Typically, funds are released immediately, but this can vary depending on your bank's processing time.

Q: Can I reuse a single-use card after cancellation? A: No, single-use cards cannot be reused. Consider switching to a subscription card for multiple charges.

Q: What should I do if the merchant claims the payment went through but I see a cancellation? A: Reach out to our support team at <a href="" rel="nofollow noopener noreferrer" target="_blank">support@spendesk.com</a> with the transaction details for assistance.

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).

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