If you suspect a fraudulent card transaction on your Spendesk account, follow the steps below to secure your account and resolve the issue.
Looking for automated receipt checks?
Spendesk also offers Anomaly and fraud checks on receipts in Prepare. This feature automatically checks the supplier, date, and amount on a receipt against the related payable in Bookkeep > Prepare. It is separate from the card fraud response process described below.
What to do if you suspect fraud
Block or pause your card
Physical cards: Go to the Cards tab and click Block card.
Virtual cards: Go to the detail panel of your virtual card and click Block card for multi-use cards or Pause for subscription cards.
Contact the merchant
Reach out to the merchant involved and request the cancellation of the suspicious transaction.
Notify Spendesk Support
Email our support team at support@spendesk.com with the following details:Cardholder's email
Date of the transaction
Transaction amount
Name of the supplier
This information will help us investigate and potentially request a refund on your behalf.
Complete a dispute form
If the merchant does not reimburse you as requested, our team will provide you with a form to dispute the transaction.
Investigation and refund process
Once the form is completed, our support team will forward it to our banking partner. Our partner will investigate and decide if a refund is warranted.
Need help?
If you have any questions or need further assistance, please contact our support team.