If you suspect a fraudulent card transaction on your Spendesk account, please follow these steps to secure your account and resolve the issue:
Block or Pause Your Card:
Physical cards: Go to the Cards tab and click Block card.
Virtual cards: To the the detail panel of your virtual card and click Block card for multi use cards or Pause for subscription cards.
Contact the Merchant:
Reach out to the merchant involved and request the cancellation of the suspicious transaction.
Notify Spendesk Support:
Email our support team at support@spendesk.com with the following details:
Cardholder's email
Date of the transaction
Transaction amount
Name of the supplier
This information will help us investigate and potentially request a refund on your behalf.
Complete a Dispute Form:
If the merchant does not reimburse you as requested, our team will provide you a form to dispute the transaction.
Investigation and Refund Process:
Once the form is completed, our support team will forward it to our banking partner.
Our partner will investigate and decide if a refund is warranted.
By following these steps, you can help ensure a swift resolution to any fraudulent activity on your account. If you have any questions or need further assistance, please don't hesitate to reach out to our support team.