You have been a victim of fraud, suspect that you are, or you suspect that a member of your company is? We are so sorry to learn about this.
If you believe to see a fraudulent transaction on your account,
block / disable / pause the card temporarily through the Cards tab by clicking on "Block this card" on the web interface or by clicking on "Pause my card" on the mobile app.
Contact the merchant with whom the transactions were made to request the cancellation of the transactions in question.
Contact our teams (support@spendesk.com) with details of the suspicious transactions (email of cardholder, date, amount, supplier) so that we can investigate and, if necessary, request a refund.
You might have to fill a form for the Spendesk compliance team. This happens when the merchant didn't reimburse you upon request in the 3rd step for example.
Support teams will send the form to our banking partner so they can investigate and decide whether there should be a refund.