How to Identify the Merchant Charging Your Card
If you're unsure which merchant made a charge to your card, or if you're using a subscription card where multiple suppliers may bill the same card, you can easily identify the supplier via the Spendesk web interface.
Step 1: Track the Merchant
To identify which merchant charged your card, follow these steps:
Go to the All Payments tab.
Click on the relevant payment.
In the right-hand panel, look under "Transaction Description". You’ll find the name of the merchant who debited your card.
Step 2: Use This Information in Your Export (For Controllers and Account Owners)
The merchant’s name, as seen in the "Transaction Description," is also included in your final export. This allows controllers and account owners to track the supplier name in their exports if needed.
FAQ
Q1: I can’t find the merchant name in the "Transaction Description". What should I do?
A1: Please contact support@spendesk.com for further assistance.
Q2: Can I track all my subscriptions using this method?
A2: Yes, this method works for both individual and subscription payments. Simply follow the steps mentioned to locate the merchant name.
Q3: I have multiple suppliers charging the same card. How can I differentiate between them?
A3: If you have multiple suppliers using the same card, the "Transaction Description" will still display the supplier's name. You can use this information in your exports or view the specific transaction in the Payments tab to help you identify the correct charge. Please note that when you're using a subscription card (for example: for Apple) on other websites, the supplier name will be shown as "Apple" even though the transaction details show the other website. In order to make sure there's no issue, change the supplier name manually when uploading your receipt.