If you receive a notification about a receipt that has been denied, don't worry, it's not too late to fix it. 💪
Here are the steps that you can follow:
Check the error message
You can do so in the All payments tab. Click on the payment with a rejected receipt, and you'll see the reason it was denied. Your controller (finance team) is the one who indicated this comment. Spendesk will never refuse a receipt. (example below)
Add a new receipt
You can do so by following step 1, then clicking on this button : "Upload another file"
You can also do so from the mobile app !
➡️ If you don't know why your receipt has been rejected after clicking on the payment and the deny comment, contact the controller that denied it.
➡️ If you haven't received the right receipt yet, add a blank page by clicking on "Upload another file", then add the right receipt when you receive it from the supplier 😊
➡️ Controllers can see which receipts are missing in "Bookkeep > Prepare" as a separate group.