Our physical cards are valid for 3 years.
Three months before the expiry date, you can order a new card directly on desktop or mobile.
Follow these steps:
Go to the “Cards” tab (or Avatar > My Physical card for Admins), click on the button “Confirm my order”.
Check your phone number and shipping address.
Click on “Order new card”.
Once you have received your card (5-21 days later) go back to the “Cards” tab and click on the button "I received my card".
Your current card stays active as you wait for the new one to arrive.
We’re here to help!
If you need anything else, please contact our team via email. We will respond to your request within 10 minutes.