All cards issued after 2019 have 3DS-security activated. Learn how to set it up and use it properly.
What is 3DS?
The 3DS protocol is a European standard which helps to reduce fraud and provide extra security to your online payments.
Set up 3DS with your Spendesk card
To ensure that you can use 3DS with your Spendesk card:
log in to your Spendesk account.
Click on your avatar in the top-right hand corner.
Select Edit your profile.
From there, please add a valid cellphone number to your profile.
Your payment attempts (online) will require 3DS validation.
FAQ
Can I add a landline phone?
It's not possible to add a landline phone.
What if I create a card?
If you haven't added a phone number yet, we may prompt you to add a valid cellphone to your Spendesk profile.
What if users don't have the app installed?
They will need it to perform payment validations.
What if I have an issue validating a payment via 3DS?
A 3DS problem? First, make sure that you have the mobile app's latest version. If you do, check our dedicated article here.
