This applies to non-US cards.
In this article, you will learn all about 3DS and why it can happen not to receive a confirmation text (also called One-time password, OTP).
What is 3DS?
The 3DS protocol is a standard which helps to reduce fraud and provide extra security to your online payments.
Setting up 3DS with your Spendesk card
To ensure that you can use 3DS with your Spendesk card:
log in to your Spendesk account.
Click on your avatar in the top-right hand corner.
Select Edit your profile.
From there, please add a valid cellphone number to your profile.
Good to know
If you haven't added a phone number yet, we may prompt you to add a valid cellphone to your Spendesk profile:
Using 3DS with your Spendesk card
If you make an online purchase with your Spendesk card, you may have to go through the 3DS security protocol to authenticate that you are the cardholder. To do so, you will receive a text message (SMS) with a unique code. You will need to input this code in form similar to this one:
New! Payment verification on the mobile app
Since 30 July 2021, you can receive your confirmation on the Spendesk mobile app! Verification by security code, fingerprint, face... you choose your authentication method.
A 3DS problem? Check our dedicated article here.