Your payment is displayed twice on Spendesk
When making a payment, you might see multiple transactions listed under Pending transactions in the Payments tab. Ensure that you carefully review the payment source for each transaction to confirm whether they originate from different cards, as separate transactions from different cards are not duplicates.
Here are some common reasons for this: In cases where transactions appear similar, it is helpful to determine whether they are entirely independent payments (from different sources) or duplicates caused by authorization or processing errors.
Authorizations
This is common with car rentals, hotel bookings, or gas stations.
The merchant verifies that your card has sufficient funds by placing an authorization. This authorization will disappear within 18 to 32 days, depending on the country (only the merchant can remove it).
During this time, both the authorization and the actual payment amount may appear in the pending transactions until the final payment is processed.
Sometimes, the authorization amount exceeds the actual payment. For instance, at gas stations, the merchant might authorize an amount for 70 liters even if you plan to purchase only 40 liters.
Within 2-5 days, the correct amount for 40 liters will be charged.
After a maximum of 32 days, the authorization will disappear from pending transactions.
You can attach the same receipt to both transactions while waiting. Alternatively, if a corresponding receipt is unavailable, you can mark the expense as "cannot be provided" within Spendesk or delegate receipt submission to a trusted individual for proper handling.
Occasionally, the merchant might charge both amounts but later reimburse the authorization. While we understand this situation can be inconvenient, Spendesk must adhere to bank and financial institution rules.
Spendesk displays your account information in real time. We must wait for the bank to cancel the authorization before funds are released.
If the transaction was canceled due to a failed authorization request, the supplier is responsible for canceling the transaction, and the funds should return to your account shortly. Additionally, you should monitor the settlement status of transactions to ensure authorizations disappear and refunds are properly processed.
Duplicate Amount
Sometimes, an amount may appear twice due to refreshing the payment page or a temporary setup error from the merchant or their payment platform.
In such cases:
The merchant will automatically reimburse the duplicate amount, or
You may need to request reimbursement from the merchant.
Our support team can provide transaction details to assist with the reimbursement request. Ensure the transaction is listed under Payments (not Pending transactions) before contacting us.
Marketplaces
When ordering from marketplaces (e.g., Amazon), you may see separate transactions for different merchants if you’re using a recurring subscription card. Adding these amounts together should match the total on your receipt.