Refunds work very easily on Spendesk:

  • Suppliers are able to refund you on whichever card you used to make the payment (i.e. single purchase even if already used, subscription or plastic card).

  • Single-use cards which have expired can still receive a refund.

  • Refunds will appear under the Payments tab on your Spendesk account. There should be a "+" symbol located next to the amount of your purchase.

  • There's no need to attach an invoice, simply click on the Can't provide an invoice button and add a description to this refund. This will clear up any confusion for your accountant.

  • As soon as the refund has been processed by the merchant, the funds should be transferred back to your company account within a few days or weeks depending on the merchant.

👉🏻 It can be helpful to have the transaction details with you when you ask for a refund. Do not hesitate to ask them to your dear support team.

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