Learn how refunds work on your Spendesk card, how long they take, and what to do if a refunded amount doesn't show back on your card.
For: All Spendesk cardholders.
How refunds work
When a merchant refunds a purchase made with your Spendesk card, the money is returned directly to your card (physical or virtual), not to your company's main wallet.
Tip: Refund processing times depend on the merchant and your bank, and can take from a few days up to several weeks.
Troubleshooting
Symptom: Your single-use virtual card was refunded, but you can't access the funds.
Cause: Single-use virtual cards can only be used once. Once the original transaction is complete, the card can't be charged again, even if a refund is issued afterward.
Resolution: Contact your Admin to request a new virtual card for any future purchase. The refunded amount returns to your company's wallet, not to the original card.
Symptom: You don't see the refunded amount anywhere in Spendesk.
Cause: The refund may still be processing on the merchant's or bank's side.
Resolution: Wait a few business days. If the amount still doesn't appear after two weeks, contact Spendesk support with the transaction date, merchant name, and amount.