If you need to cancel a card order, you have two options.

  • If you have Account Owner or Admin rights, go to your Cards tab, select the card you've just ordered, click on "Mark as lost / unused / damaged / stolen". Then, click on Order a new card if you need to order another one.

  • If you don't have Account Owner or Admin rights, ask them to do it for you. It's indeed not possible for a Requester to cancel their card if it's not activated.

If you're unsure of who your Account Owner or Admin is, reach out to your favorite support team at support@spendesk.com 😉 .

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