You have submitted an expense claim. For now, you are not notified when an expense claim is reimbursed, but you can check its reimbursement status.
Expense claim visible in "Requests"
- If the expense claim appears in Requests, it's either pending, approved or refused.
If it's pending : your account owner or team approver must approve it for the expense to be moved forward to the reimbursement step.
If it's approved : your account owner or team approver has validated the claim and your finance team is on their way to approve/reject the reimbursement.
If it's refused: you may submit a new expense claim with the right info, or contact your team if you need more info on the refusal.
Expense claim visible in "Payments"
- If the expense claim appears in Payments, it means that your finance team has marked the expense claim as reimbursed on their side.
- If the history of payment mentions "Outside of Spendesk", it means that your company has chosen an XML SEPA reimbursement, or a CSV reimbursement.
If they have selected XML SEPA, your finance team should share the XML file with the bank to make sure that you're paid.
If they have downloaded a CSV, they must make a reimbursement manually on the company bank.
- If the history of payment mentions "From Spendesk", your company's available funds have been used to refund you, it usually takes less than 3 days for the money to be available on your account.
😟 Reimbursement not received
My expense claim is visible in Payments but I have not received funds... What should I do?
In this case, we advise you to check with your finance team the status of the Spendesk reimbursement on their side, or if the XML SEPA file was shared with the bank / if the manual transfer was made on the company account.