If the merchant won't give you a receipt, if your pending transaction was cancelled, if your receipt is in someone else's mailbox and that they can't send it to you, or if you lost the receipt, you will need to report it in Spendesk.
➡️ To do so, click on the grey button next to "Upload a receipt" on your payment (Payments tab).
Continue with the steps and fill in the required information, validate.
Congrats! Your finance team now has an affidavit (legal document) available proving that there was an issue to get a receipt!
Found your receipt?
Sometimes it happens that you find your lost receipt or that the supplier sends it late.
In this case, go to Payments and add your receipt thanks to the "Upload your receipt" button 😊