Cancel a wire transfer you scheduled to reimburse an expense claim directly from Spendesk, before Spendesk starts executing it. This does not apply to reimbursements made by XML or CSV export.

For: Account Owners and Controllers on the Standard plan, using the "Reimburse via Spendesk" option.

The related expense claims move back to Expense claims > Schedule reimbursements. From there, you can set a new execution date or update payment details before scheduling the reimbursement again.

Symptom: There is no "Cancel" option on the transfer, or clicking it has no effect.
​Cause: The transfer's status has already moved to "Processing" or "Paid". Spendesk has started or completed executing the transfer, and it can no longer be cancelled from the app.
​Resolution: Contact Spendesk support. Our team can check with our banking partner whether a recall is possible, but this is not guaranteed to succeed and can take several days.

Symptom: The transfer was reimbursed "Outside of Spendesk" and you need to stop it.
​Cause: Reimbursements made via XML or CSV export are processed through your own company bank account, not through Spendesk.
​Resolution: Cancel the transfer directly with your bank. Spendesk cannot cancel these transfers on your behalf.

🔒 Access: Cancelling a transfer is only available if your company reimburses expense claims by wire transfer directly from Spendesk, a feature available on the Standard plan.

⚠️ Warning: Once a transfer's status changes to "Processing" or "Paid," Spendesk can no longer cancel it.