At Spendesk, there are two ways to deactivate your card: temporarily or permanently.
Temporarily Deactivate Your Card
If you'd like to stop using your card for a short period, follow these steps:
Go to the Card tab.
Click on Block. This will pause your card, and it will be unavailable for use while it's paused.
Any remaining funds on the card will be automatically transferred back to your company account.
Please note that you can un-pause your card at any time.
Permanently Deactivate Your Card
If you want to stop using your card permanently, here's how to do it:
Go to the Card tab.
Click on Block this card.
Click on Report it as... and select a reason from the dropdown menu (e.g., stolen, unused, damaged, etc.).
You can also complete these steps through the Spendesk mobile app.
Please be aware that this action is irreversible. Once you block the card, you'll need to order a new one.
Can I Lend or Transfer My Card to a Colleague?
Unfortunately, you cannot transfer your card to a colleague. Each physical card is tied to a specific cardholder and is non-transferable.
Additionally, you should not lend your card to anyone, as our virtual and physical cards are linked to individual user accounts. All transactions will appear under the respective user's name, making it difficult to manage receipts later.
This system ensures that Account Administrators and other team members, such as your accountant, can easily track and manage company spending.
If your colleague does not have a physical card yet, they can request one. Your Account Administrator can order a card for them on your behalf. Cards are provided at no additional cost.
Need Assistance?
If you have any questions, feel free to reach out to our support team. Log in here and visit Need help - Chat with us for assistance.
You can also contact us by email at support@spendesk.com.
FAQ
Can I temporarily deactivate my card and re-activate it later?
Yes, you can temporarily deactivate your card at any time and re-activate it whenever you need.What happens to my funds if I deactivate my card?
If you temporarily deactivate your card, the available funds will be transferred back to your company's account.What should I do if my card is stolen or damaged?
You can report your card as stolen or damaged by following the steps to permanently deactivate it. You will need to order a new card afterward.Can my colleague use my card?
No, cards are tied to individual users, and you should not lend your card to anyone else.