If your Spendesk card is lost, stolen, or damaged, block it immediately to protect your account, then ask your admin for a replacement.
For: all Spendesk cardholders. Ordering a replacement card requires an Account Owner or Admin.
Before you start
You need access to the Spendesk mobile app or a desktop browser to block your card yourself.
Only an Account Owner or Admin can order a replacement physical card — you cannot order one for yourself.
Step 1: Block your card immediately
On the mobile app
Open the Spendesk app on your phone.
Go to My Card.
Tap Block my card. This pauses the card immediately, and you can unblock it yourself at any time if you blocked it voluntarily.
Select the option to report the card as lost, stolen, or damaged.
On desktop
Log in to your Spendesk account.
Go to the My Card tab.
Click Block. This pauses the card, and any remaining balance on the card returns to your company account.
Click Report it as... and select lost, stolen, or damaged from the dropdown menu.
⚠️ Warning: Reporting a card as lost, stolen, or damaged cancels it permanently. You cannot reactivate or unblock it afterward. Only use this option if the card will not come back.
If you can’t access your Spendesk account
Ask an Account Owner or Admin to block your card on your behalf.
Step 2: Request a replacement card
Contact your Account Owner or Admin and let them know your card was lost, stolen, or damaged.
Give them your delivery address if you want the new card sent somewhere other than your usual address.
Your Account Owner or Admin orders the replacement from Cards > Physical cards in their account. Replacement cards are free of charge.
Wait for the new card to arrive, then activate it from the Cards tab.
👥 Roles: Only Account Owners and Admins can order a physical card, including replacements. Cardholders cannot order their own card.
💡 Tip: While you wait for your replacement card, you may be able to use a virtual card for purchases, as long as the merchant accepts virtual cards.
Expected results
Your lost, stolen, or damaged card is permanently canceled and can no longer be used. Once your admin orders a replacement, a new physical card is shipped to the delivery address provided.
Troubleshooting
Symptom: You blocked your card yourself but can't unblock it.
Cause: You reported the card as lost, stolen, or damaged, which cancels it permanently instead of pausing it.
Resolution: A canceled card cannot be reactivated. Ask your Account Owner or Admin to order a replacement card.
Symptom: An admin blocked your card and you can't unblock it.
Cause: Only the person (or role) who blocked the card can unblock it. If an Admin blocked it, you cannot undo this yourself.
Resolution: Contact your Account Owner or Admin to review and unblock the card if appropriate.
Symptom: You can't reach anyone to block your card and both your phone and card are gone.
Cause: No immediate access to the app or another device.
Resolution: Borrow a phone and call Spendesk Support at +33 1 82 88 05 10, or ask an Admin to block the card for you.
FAQs
Can I unblock my card once it's been blocked?
Yes, but only if you blocked it as a temporary pause. If you reported it as lost, stolen, or damaged, the card is canceled permanently and cannot be unblocked.
What should I do if I lose both my card and my phone?
Ask an Admin to block your card for you.
How do I report a damaged card?
Follow the same steps as for a lost or stolen card: block it, then select the option to report it as damaged.
Can I order my own replacement card?
No. Only your Account Owner or Admin can order a physical card on your behalf.