Whether your card is lost, stolen, or just damaged, follow these simple steps to secure your account and get back on track.
Step 1: block your card
Steps to take to block card on mobile app
Open the Spendesk App: Begin by launching the Spendesk app on your phone.
Navigate to Your Card Settings: Go to More > My Card.
Temporarily Block Your Card: Tap on Block my card. This action will pause your card immediately, but you have the flexibility to unblock it anytime.
Report the Issue: Select Report an Issue to notify us about the loss, theft, or damage to your card.
Steps to take to take if your phone is lost
Use Another Phone: Borrow a phone and contact Spendesk support directly at +33 1 82 88 05 10 for urgent assistance.
Request Help from an Admin: If direct contact isn’t possible, ask an administrator to block your card on your behalf.
Steps to take on desktop app
Access Your Spendesk Account: Log in to your Spendesk account on a desktop.
Go to the Card Tab: Select the Card tab.
Block the Card Temporarily: Click Block this card to pause it. You can unblock it whenever you need.
Report the Card Issue:
Choose the blocked card.
In the sidebar, click Report an Issue.
Indicate whether the card is lost, stolen, or damaged.
Step 2: Order a New Card
Once you have reported the issue, contact your Account Owner or Administrator to request a new physical card. They are the only ones who can order a new card for you. Provide them with any necessary details such as the address of delivery for the card.
Important Information
Self-Unblocking: Cards you block can be unblocked by you at any time.
Admin Intervention: If an Administrator blocks your card, only they can unblock it.
Frequently Asked Questions
Can I un-pause my card once it's been blocked?
Yes, you can unblock your card at any time if you have blocked it yourself.
What should I do if I lose both my card and phone?
Borrow a phone to contact Spendesk at +33 1 82 88 05 10 or ask an admin to block your card.
How do I report a card as damaged?
Follow the steps to block your card and then select "Report an Issue" to indicate the damage.
With these steps, you can manage any issues with your Spendesk card efficiently and securely. For further assistance, consider reaching out to Spendesk support or exploring related help articles in the Spendesk Help Centre.