You can cancel a physical card order before or after it ships if you no longer need it or entered the wrong delivery details. This stops the card from being usable once it arrives.
For: Requesters (cardholders), Administrators, and Account Owners.
Before you start
Cardholders (Requesters) can cancel their own card order at any time from their account.
Administrators and Account Owners can cancel a card order on behalf of any teammate.
Cancelling a card order is permanent and cannot be undone.
Physical cards are free to order and cancel. Spendesk doesn't charge for either.
👥 Roles: Anyone can cancel their own card order. Only Administrators and Account Owners can cancel a card order for someone else.
Cancel your own card order
Navigate to the Cards tab.
Locate the card order you want to cancel.
Click Block this card.
Click Report it as....
Select Unused from the dropdown menu.
Confirm the cancellation.
Cancel a card order on behalf of a teammate
Navigate to the Cards tab.
Select the card order you want to cancel.
Click Block this card.
Click Report it as....
Select Unused from the dropdown menu.
Confirm the cancellation.
If the cardholder still needs a card, click Order a new card to send a replacement.
⚠️ Warning: Cancelling a card order is permanent. You can't undo it, and you'll need to place a new order if the cardholder still needs a card.
Expected results
The card order is cancelled immediately. Any card already in production or shipped becomes invalid and can't be activated or used, even if it still arrives.
Troubleshooting
Symptom: The card arrives after you've cancelled the order.
Cause: The cancellation was processed after the card had already shipped.
Resolution: Destroy the card and ignore it. It's no longer valid and can't be activated.
Symptom: You need to change the delivery address on an order you already confirmed.
Cause: The delivery address can't be edited once a card order is confirmed.
Resolution: Cancel the order following the steps above, then place a new order with the correct address.
Symptom: You can't find the Block or Report it as... option on a card order.
Cause: You may not have the correct role, or the card may already be in a different status.
Resolution: Ask your Administrator or Account Owner to cancel the order for you.
💡 Tip: If you're unsure who your Administrator or Account Owner is, check your Spendesk account settings or ask your manager.
FAQ
Can I still cancel a card order once it's been activated?
Yes. Cancelling a card, whether it's still an order or already activated, permanently invalidates it. You'll need to place a new order if you still need a card.
What should I do if I receive a card after cancelling the order?
Destroy the card and ignore it. It won't work once cancelled.
What if I ordered a card with the wrong delivery address?
Cancel the order and place a new one with the correct address. You can't edit the address on a confirmed order.
What if I've already contacted support about a lost, stolen, or damaged card?
That's a different process. See Blocking and canceling your card.