This applies to cards not related to US entities.
In this article, you will learn all about 3DS and why it can happen not to receive a confirmation text (also called One-time password, OTP).
What is 3DS?
The 3DS protocol is a European standard which helps to reduce fraud and provide extra security to your online payments.
Set up 3DS with your Spendesk card
To ensure that you can use 3DS with your Spendesk card:
log in to your Spendesk account.
Click on your avatar in the top-right hand corner.
Select Edit your profile.
From there, please add a valid cellphone number to your profile.
Good to know
If you haven't added a phone number yet, we may prompt you to add a valid cellphone to your Spendesk profile. It's not possible to add a landline phone.
Secure your payment from the mobile app
Since July 2021 you can receive your confirmation on the Spendesk mobile app! Verification by security code, fingerprint, face... ➡️ you can choose your authentication method.
👉 What if users don't have the app installed?
They will need to download it in order to perform payment validation.
A 3DS problem? Check our dedicated article here.