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⏯ ❌ 💳 Temporarily or permanently deactivate your card
⏯ ❌ 💳 Temporarily or permanently deactivate your card

How to pause or cancel your physical card

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There are two options on Spendesk to deactivate your card.

If you'd like to stop using your card temporarily

  • head over to your Card tab.

  • Click on Block. This will pause your card and it cannot be used while it is paused.

  • The funds that were available on your card will automatically be transferred back to your company's account.

👉🏻 Please note that you can always un-pause this action at any time.

If you'd like to stop using your card permanently:

  • head over to your Card tab.

  • Click on Block this card.

  • Click on Report it as... and choose a reason from the drop-down menu (stolen, unused, damaged...).

  • Alternatively, you can also run through these steps on the Spendesk mobile app.

Please note that this action is irreversible. You'll have to order a new card after that.

Can I lend / transfer my card to a colleague?

You're not able to transfer your card to another colleague as physical cards are individual and made for a specific cardholder.

Unfortunately, you shouldn't lend them either : our virtual and physical cards are tied to individual user accounts. It means that all transactions will appear in Spendesk under their name so it'll be hard then to transfer a receipt.

This is to ensure that your Account Administrators, including your accountant, can easily track and monitor what’s being spent across your company.

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If your colleague does not have a physical card yet, it’s time to order one. To do so, make sure to ask your Account Administrators: they are able to order one for you, on your behalf. Plus, they're free of charge! 🙌🏻

Don't hesitate to reach out should you have any questions via our in-app chat or directly at support@spendesk.com.

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