This article is for Account owners and Controllers, who can add funds on Spendesk.
There are two different ways to add funds to your Spendesk account:
- Via bank transfer
- With a credit card
Via bank transfer
Head over to Settings > Your Wallet > Wallet Funding > By transfer.
Check the account details in the bottom right-hand corner of your screen and proceed with the transfer.
🚨You'll find all the relevant information to prepare your bank wire transfer order. Please fill it accordingly, otherwise, the funds will be rejected.
The funds will be available on your account between 1 to 5 business days. No fees apply on wire transfers (apart from FX fees if relevant).
Pro tips so that your funds arrive safe and sound :
☝️Beneficiary: don't put Spendesk as the wire transfer beneficiary. Funds will be rejected. Put either Transact Payments Ltd or your company's name : check your account accordingly.
☝️Only for wire transfers to Transact Payment Ltd: Please make sure to add the correct reference starting with EUR/GBP/USD/SEK/NOK/DKK depending on the default currency of your Spendesk account. Otherwise, the transfer will be rejected.
☝️Be compliant: please ensure that the wire transfer comes from the bank account you have previously registered with Spendesk for compliance purposes. Legal banking regulation prohibits funding an account from the bank account of a different company (with the exception of holding companies, which may send funds to their subsidiaries).
☝️For transfers in dollars (USD) only: be sure to indicate in the transfer order that the recipient must pay the transfer fee. Otherwise, a fee (usually $25) will be deducted from the total amount sent.
Fund your account with a credit card
Head over to Settings > Your Wallet > Wallet Funding > By credit card.
☝️You can load money ranging from €/£100 to €/£2000 on your Spendesk account.
☝️Please note that a 2% fee will be charged on this operation due to banking fees.
☝️A credit card transfer should be instantaneous following our team approval. If more than 24H have passed, contact our Support.
Your credit card type has to be accepted by Stripe for your load to be enabled.
My funds are not yet credited on my account
This may be due to the fact that it takes some time between the moment you initiate the transfer request and the moment it is received by our banking partner.
It's also possible that only part of your funds are visible in the available amount on your wallet, because part of your funds went straight to topping up recurring / subscription cards and physical cards in priority. Indeed, these are the first to be loaded, for practical reasons, when funds are insufficient to load them at the beginning of the month.
Read our dedicated article.
My transfer is not in the right currency
Sadly, it is not possible to change the currency of your transfer. Funds will be rejected and transferred back to your bank account automatically.
Spendesk does not appear as the name of my bank when I make a transfer.
We provide you with payment services, but Spendesk does not have its own banking license.
Indeed, we are currently working with several partners, who have the status of banks within the meaning of Article L. 511-10 of the Monetary and Financial Code and banks.
This approval gives them the responsibility of storing and securing your funds.
For this reason, it is their name that you must specify in the "bank" field of your transfer order.