This article is for Account owners and Controllers, who can add funds on Spendesk.
There are two different ways to add funds to your Spendesk account:
A bank transfer
A top-up by credit card (2% fee, except on the first account load).
US-based companies can also fund their account automatically, but this is not available for European accounts at the moment.
Is there a limit I can load on Spendesk?
Your load/account funding should be consistent with your activity and your monthly expenses.
Fund your account by bank transfer
Head over to Settings > Your Wallet > Wallet Funding > Wire transfer.
Check the account details on Spendesk.🚨 You'll find all the relevant information to prepare your bank wire transfer order. Please fill it exactly the same way on your bank account, otherwise the funds will be rejected. Then, proceed with the transfer.
The funds will be available on your account 1-5 business days later. No fees apply on wire transfers (apart from FX fees if relevant). Please note that rejected transfers will be sent back to your account within 10 days and that we won't be able to monitor this. The rejection happens before us in the steps.
Fund your account with a credit card
Head over to Settings > Your Wallet > Wallet Funding > By credit card.
☝️You can load amounts ranging from €/£100 to €/£2000 on your Spendesk account.
☝️ Please note that an additional 2% fee will be applied on this operation due to banking fees (apart from the 1st top-up).
☝️A credit card transfer should be instantaneous following our team's approval. If more than 24H have passed, contact our Support.
Your credit card type has to be accepted by Stripe for your load to be accepted.
Pro tips for your transfer to arrive safe and sound :
☝️Beneficiary: never put Spendesk as the wire transfer beneficiary. Funds will be rejected. Add the exact beneficiary displayed on Settings > Your Wallet > Wallet Funding > Wire transfer.
☝️ Be compliant: please ensure that the wire transfer comes from the bank account you have previously registered with Spendesk for compliance purposes. Legal banking regulation prohibits funding an account from the bank account of a different company (with the exception of holding companies, which may send funds to their subsidiaries).
☝️ Only for wire transfers to the beneficiary "Transact Payment Ltd" (and not your company's name) Please make sure to add the correct reference starting with EUR/GBP/USD/SEK/NOK/DKK depending on the default currency of your Spendesk account. Otherwise, the transfer will be rejected. If there is no reference displayed under your bank information it means that you can disregard this part.
☝️ For transfers in dollars (USD) only: be sure to indicate in the transfer order that the recipient must pay the transfer fee. Otherwise, a fee (usually $25) will be deducted from the total amount sent.
☝️ Ebics transfers or transfers from Transferwise, Western Union, e-currency institutions (MangoPay...) or neobanks... will be rejected.
Transfer issues
My top-up/transfer is not showing on Spendesk
This may be due to:
The fact that it takes some time between the moment you initiate the transfer request and the moment it is received by our banking partner.
Incorrect information (beneficiary or other) added to the transfer order
(On prepaid cards only) Only part of your funds are visible in the available amount on your wallet, because part of your funds went straight to topping up recurring / subscription cards and physical cards in priority. Indeed, these are the first to be loaded, for practical reasons, when funds are insufficient to load them at the beginning of the month.
Read our dedicated article.
My transfer is not in the right currency
Sadly, it is not possible to change the currency of your transfer. Funds will be rejected and transferred back to your bank account automatically.
Spendesk does not appear as the name of my bank when I make a transfer.
We provide you with payment services, but Spendesk does not have its own banking license.
Indeed, we are currently working with several partners, who have the status of banks within the meaning of Article L. 511-10 of the Monetary and Financial Code and banks.
This approval gives them the responsibility of storing and securing your funds.
For this reason, it is their name that you must specify in the "bank" field of your transfer order.
I made a transfer by mistake
If this is the case, please contact us at support@spendesk.com with the name of your company (and the specific account) and the amount to be sent back.
I need to fund an account with my Spendesk account
Unfortunately, this won't be possible. We can send funds back to your company account and from there you'll be able to fund the other account you're looking to fund.