If you are the Account Owner or Controller of the account, you have access to your Spendesk wallet which includes different amounts, on the "Controller" view of the login page (Controllers and Account owners) and more detailed on the Settings > Your wallet > wallet details tab.
Prepaid account view
This view displays:
the amounts available on your account for spending
the amount loaded on the cards
Wallet Details page on the Prepaid account view
Amount that can be used for new requests/expenses in the Requests tab.
Loaded on cards
This corresponds to the amounts currently loaded on cards that have not yet been spent.
It is the sum of what is available on :
-the budgets of recurring cards (Subscriptions tab)
-budgets for physical cards (Cards tab)
-validated requests (Requests tab) when the user has clicked on "Get Card" (money is locked on the card but not yet spent).
It is possible to unload / delete cards at any time to decrease this amount / recover funds (on prepaid cards, starting with the numbers 5591).
🤓 When a request is not used, we advise you to manually delete it from your "Requests" tab to avoid blocking the funds unnecessarily.
For example: if a member makes a request for 1000€, clicks on "Get card" but does not use the card to make a payment, then the 1000€ loaded on the virtual card will be valid for 1 month (validity period of a one-time purchase card) and blocked for this time on the card.
In the "Requests" tab, only requests for which the Applicant has clicked on "Get Card" block money, otherwise the card is not loaded.
On debit cards (starting with 5356), the amounts are not blocked on the request, you just have to make sure that the "available" amounts in the Spendesk account are sufficient to cover your payment.
There is always an extra +2€/£/$ added on each card for security reasons.
They correspond to the amounts in Payments > Pending Transactions.
These amounts are intended to appear in "Payments of the month" if the transaction was successful. Otherwise, they will expire within 18 days (30 days in countries other than France) if the payment has failed or if the line was only a deposit / penny-check.
About account funding
☝️ As soon as amounts are added to your Spendesk account, the cards are topped up in this order of priority:
physical cards, from the highest budget to the lowest.
Subscription cards, from the highest budget to the lowest.
Debit account view (accounts with debit cards only)
This interface is visible for any company transferred to a debit account (via a new banking partner) that has already renewed all of its prepaid cards for debit.
Once this is done, the new "Wallet Details" interface is activated the next morning before 12 pm (CET).
Two cases are possible:
1 - Your funds are sufficient to cover your card expenses
Login page ("Controller" view, for Administrators and Account Owners)
New Wallet Details page
Total amount on wallet
= Amount allocated to your cards + amount available.
Amount allocated to your cards
= Spending limits applied to your physical and virtual cards.
We will use the account currency to calculate the card limits when they are in a different currency.
= Amount that can be used for new Requests.
2- Your funds are insufficient to cover your card expenses
If the sum of your transfers + card top-ups to fund your Spendesk account is insufficient to cover your expenses for the month (= card limits) the Controller view of your home page displays a "shortfall" - the difference between your established card limits and the funds that were loaded on your account up to now.
The account details also change in this case: they display the amount to be transferred to your Spendesk account to cover the shortfall.