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If you receive a notification about a receipt that has been denied, don't worry, it's not too late to fix it. 💪

Here are the steps that you can follow:

  1. Check the error message

    You can do so in the All payments tab. Click on the payment with a rejected receipt, and you'll see the reason it was denied. Your controller (finance team) is the one who indicated this comment. Spendesk will never refuse a receipt. (example below)

  2. Add a new receipt

You can do so by following step 1, then clicking on this button : "Upload another file"

➡️ If you don't know why your receipt has been rejected after clicking on the payment and the deny comment, ask your manager to contact the controller that denied it.

➡️ If you haven't received the right receipt yet, add a blank page by clicking on "Upload another file", then add the right receipt when you receive it from the supplier 😊

➡️ Controllers can see which receipts are missing in "Bookkeep > Prepare" as a separate group.

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