Physical cards' delivery time usually ranges from 1-3 weeks.
If you haven't received your card within that time slot :
- check with the Administrator (or Account owner) the delivery address mentioned at the card's order.
- Check the order's date.
- Ask your administrator to cancel the card on the Cards tab, (by marking it as lost or unused) and to reorder it.
- Make sure the delivery address is complete (floor, apt number if delivered home, stairs...) before you confirm.
- Let us know if you still haven't received it after this second try. Chat with firstname.lastname@example.org.