Physical cards' delivery time usually ranges from 1-3 weeks.

If you haven't received your card within that time slot :

  • check with the Administrator (or Account owner) the delivery address mentioned at the card's order.
  • Check the order's date.
  • Ask your administrator to cancel the card on the Cards tab, (by marking it as lost or unused) and to reorder it.
  • Make sure the delivery address is complete (floor, apt number if delivered home, stairs...) before you confirm.
  • Let us know if you still haven't received it after this second try. Chat with

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