➡️ Spendesk works exactly like a bank account. It displays the following transactions:
Those that are being processed or declined by the merchant in the "Pending Transactions" section of your "Payments" tab.
Those that have been settled by the merchant, in the "Payments of the month" section of the "Payments" tab.
💡 For more context, read this article.
How long will the failed payment take to disappear?
🕐 When a payment is denied by the merchant, it can appear as 'pending' for 1 to 32 days.
Can Spendesk remove it?
⚔️ Spendesk cannot delete a payment that has been refused/cancelled by a user or merchant but appears as pending. It is all done automatically: after some time (1-32 days) the line will disappear by itself. Funds then go back to the company's wallet automatically.
What about pending receipts?
Use this feature (until the authorization expires) so that you don't get blocked by your Rule on Receipts or bothered by missing receipts reminders.
Alternatively, you can add a blank page.
💡 Please note that only confirmed payments can be prepared for export by your accounting teams, so pending payments' receipts, even if they are wrong or blank pages, are not able to be exported at that state.
Let us know if you have any questions about this by contacting support@spendesk.com.