Spendesk operates similarly to a bank account. It displays the following types of transactions:
Pending Transactions: Transactions that are being processed or declined by the merchant, located in the "Pending Transactions" section of the Payments tab.
Confirmed Transactions: Transactions that have been settled by the merchant, found in the "Payments of the month" section of the Payments tab.
For more context, you can read this article.
Remove a 'Pending' Transaction from Spendesk
How long will a failed payment take to disappear?
A payment that is declined by the merchant may remain as 'pending' for 1 to 32 days. If it persists beyond this period, it is not normal—please contact us.
Can Spendesk remove it?
Spendesk cannot delete a payment that has been declined or canceled by a user or merchant but still appears as pending. This process is automatic: after a period of 1 to 32 days, the transaction will disappear by itself, and the funds will be returned to the company's wallet automatically.
What about pending receipts?
You can use this feature (until the authorization expires) to prevent being blocked by your Rule on Receipts or receiving missing receipt reminders. Alternatively, you may add a blank page as a receipt.
Please note: Only confirmed payments can be prepared for export by your accounting teams. Pending payments' receipts, even if incorrect or blank pages, cannot be exported in this state.
Remove a 'Confirmed' Transaction from Spendesk
How long will a confirmed payment take to disappear?
The timing depends: have you contacted the merchant for a refund? If they agreed to refund you, they should inform you of the timeline.
There are two possible scenarios:
They issue a refund as a new payment line (you'll see both a debit and a credit on your statement).
They cancel the authorization (you’ll see no payment at all on Spendesk) if the payment wasn't confirmed.
Delays can range from a few days to several months. Please check with your supplier directly.
Can Spendesk remove it?
Unfortunately, no. This must be handled between you and the merchant.
What about pending receipts?
Use this feature (until the authorization expires) to avoid being blocked by your Rule on Receipts or receiving missing receipt reminders. Alternatively, you may add a blank page as a receipt.
Please note: Only confirmed payments can be prepared for export by your accounting teams. Pending payments' receipts, even if incorrect or blank pages, cannot be exported in this state.
What about fraud?
If you don’t recognize a payment, please refer to our dedicated article on fraud.
FAQ
How can I remove a pending transaction?
Pending transactions will disappear automatically after 1 to 32 days. If it doesn't, please contact support.Can I export receipts of pending payments?
No, only confirmed payments can be exported for accounting purposes.What should I do if I don't recognize a payment?
Please consult our fraud article for guidance.