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💶 Questions regarding payments
Pending transactions
🧰 Remove/Cancel a 'pending' or 'confirmed' transaction from Spendesk
🧰 Remove/Cancel a 'pending' or 'confirmed' transaction from Spendesk

A transaction is pending for a long time / refused by the merchant

Updated over a week ago

➡️ Spendesk works exactly like a bank account. It displays the following transactions:

  • Those that are being processed or declined by the merchant in the "Pending Transactions" section of your "Payments" tab.

  • Those that have been settled by the merchant, in the "Payments of the month" section of the "Payments" tab.

💡 For more context, read this article.

🧰 Remove a 'pending' transaction from Spendesk

How long will a failed payment take to disappear?

🕐 When a payment is denied by the merchant, it can appear as 'pending' for 1 to 32 days. Above that, it's not normal: contact us.

Can Spendesk remove it?

⚔️ Spendesk cannot delete a payment that has been refused/cancelled by a user or merchant but appears as pending. It is all done automatically: after some time (1-32 days) the line will disappear by itself.

Funds then go back to the company's wallet automatically.

What about pending receipts?

Use this feature (until the authorization expires) so that you don't get blocked by your Rule on Receipts or bothered by missing receipts reminders.

Alternatively, you can add a blank page as a receipt.

💡 Please note that only confirmed payments can be prepared for export by your accounting teams, so pending payments' receipts, even if they are wrong or blank pages, are not able to be exported at that state.

Let us know if you have any questions about this by contacting support@spendesk.com.

📗 Remove a 'confirmed' transaction from Spendesk

How long will a confirmed payment take to disappear?

It depends : have you reached out to the merchant to get a refund? Did they indicate in which delay they would refund you if they agreed?

Technically, if they have agreed to refund you, there are two possibilities:

  • They refund you on a new payment line (so you'll have a debit and a credit line on your statement).

  • They cancel the authorization that was made (you'll see no payment at all on Spendesk) if the payment hadn't been confirmed.

The delays can go from a few days to a few months, check with your supplier directly!

Can Spendesk remove it?

Unfortunately, no. This has to be handled between the customer and the merchant.

What about pending receipts?

Use this feature (until the authorization expires) so that you don't get blocked by your Rule on Receipts or bothered by missing receipts reminders.

Alternatively, you can add a blank page as a receipt.

💡 Please note that only confirmed payments can be prepared for export by your accounting teams, so pending payments' receipts, even if they are wrong or blank pages, are not able to be exported at that state.

What about fraud?

If you don't recognize a payment, go to our dedicated article.

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