Questions regarding payments

Everything you need to know to smoothly pay online or offline

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25 articles in this collection
Written by Margot Berg and Alexia B
Failed payments

Set up 3DS

All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.
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Written by Alexia B
Updated over a week ago

Your payment wasn’t authenticated by a merchant

Having 3DS issues?
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Written by Alexia B
Updated over a week ago

3DS common issues

You will learn all about dealing with 3DS verification issues.
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Written by Alexia B
Updated over a week ago

Your payment failed for insufficient funds

A quick workaround to get your payment settled!
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Written by Alexia B
Updated over a week ago

Your payment is displayed twice on Spendesk

Understand why two or several payments are showing on your interface in the payments section.
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Written by Alexia B
Updated over a week ago

Your payment was cancelled

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).
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Written by Alexia B
Updated over a week ago

Your payment was refused by a merchant

This article applies to all Roles. Learn about common issues in refused payments.
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Written by Alexia B
Updated over a week ago

Your card didn't work on a POS

You tried making a payment in a POS with a physical card and it failed. Learn why.
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Written by Alexia B
Updated over a week ago

My payment failed on a gift card/gift voucher site

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Written by Alexia B
Updated over a week ago

Your payment was declined at tolls and parkings

Learn why your card might not be accepted at tolls and parkings.
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Written by Alexia B
Updated over a week ago