๐Ÿ’ถ Questions regarding payments

Everything you need to know to smoothly pay online or offline

Margot Berg avatar Alexia B avatar
25 articles in this collection
Written by Margot Berg and Alexia B
Failed payments

๐Ÿšฅ Set up 3DS

All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.
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Written by Alexia B
Updated over a week ago

๐Ÿšš Your payment wasnโ€™t authenticated by a merchant

Having 3DS issues?
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Written by Alexia B
Updated over a week ago

๐Ÿ”„ 3DS common issues

You will learn all about dealing with 3DS verification issues.
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Written by Alexia B
Updated over a week ago

โ™พ Your payment failed for insufficient funds

A quick workaround to get your payment settled!
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Written by Alexia B
Updated over a week ago

โŽŒ Your payment is displayed twice on Spendesk

Understand why two or several payments are showing on your interface in the payments section.
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Written by Alexia B
Updated over a week ago

โŒฆYour payment was cancelled

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).
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Written by Alexia B
Updated over a week ago

โ‡ฒ Your payment was refused by a merchant

This article applies to all Roles. Learn about common issues in refused payments.
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Written by Alexia B
Updated over a week ago

โ Your card didn't work on a POS

You tried making a payment physically with a physical card and it failed. Learn why.
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Written by Alexia B
Updated over a week ago

๐ŸŽ My payment failed on a gift card/gift voucher site

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Written by Alexia B
Updated over a week ago

๐Ÿš™ Your payment was declined at tolls and parkings

Learn why your card might not be accepted at tolls and parkings.
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Written by Alexia B
Updated over a week ago