Spendesk

Alexia B

Margot Berg

Everything you need to know to smoothly pay online or offline 

💶 Questions regarding payments

A transaction is pending for a long time / refused by the merchant

🧰 Remove a 'pending' transaction from Spendesk

What it means when you have a transaction pending.

🛀What's a pending transaction?

What does the small pending amount in your Payments tab refer to?

🔍 What's the pending €1/£1/$1 showing in my Payments tab?

Pending transactions

All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.

🚥 Set up 3DS

🚚 Your payment wasn’t authenticated by a merchant

You will learn all about dealing with 3DS verification issues.

🔄 3DS common issues

A quick workaround to get your payment settled!

♾ Your payment failed for insufficient funds

Understand why two or several payments are showing on your interface in the payments section.

⎌ Your payment is displayed twice on Spendesk

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).

⌦Your payment was cancelled

This article applies to all Roles. Learn about common issues in refused payments.

⇲ Your payment was refused by a merchant

You tried making a payment physically with a physical card and it failed. Learn why.

⍁ Your card didn't work on a POS

🎁 My payment failed on a gift card/gift voucher site

Learn why your card might not be accepted at tolls and parkings.

🚙 Your payment was declined at tolls and parkings

Failed payments

You have already had fraudulent payments made with your card, or want to know how to protect your card?

🧙‍♀️Pro tips to avoid fraudulent payments

You don't recognize a transaction, or are sure a fraudulent payment was made with your card?

👩🏻‍🏫 You suspect a fraudulent payment

Fraud awareness

What to do if you used a company card instead of your personal card

😮 Oops! I used a Spendesk card for a personal purchase

It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.

🏄‍♂️ Get a refund on a Spendesk card

You asked a merchant for a refund and he approved, but you can't see the refund on your Spendesk account.

😶 You didn't receive a refund on your Spendesk card

Refunds

Learn how to find a payment's merchant information.

🥼 Merchant information

How can I get the card information after I made a payment?

💳 Card information

Identify a transaction

Learn which currencies we support at Spendesk.

⚙︎ Supported currencies

When making a payment in a different currency on Spendesk, fees will apply.

🔍 Understand FX fees

Payments in foreign currencies and FX fees

Learn how to delete a receipt in case of a mistake on Spendesk.

📩 Delete an invoice added on a payment

📄 My receipt has been denied by a controller: what should I do?

Learn how to upload receipts on Spendesk.

📑 Upload your receipt

As a Requester or a Team manager, get a quick overview of your spending on Spendesk.