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๐ถ Questions regarding payments
๐ถ Questions regarding payments
Everything you need to know to smoothly pay online or offline
Pending transactions
๐งฐ Remove a 'pending' transaction from Spendesk
๐What's a pending transaction?
๐ What's the pending โฌ1/ยฃ1/$1 showing in my Payments tab?
Failed payments
๐ฅ Set up 3DS
๐ Your payment wasnโt authenticated by a merchant
๐ 3DS common issues
โพ Your payment failed for insufficient funds
โ Your payment is displayed twice on Spendesk
โฆYour payment was cancelled
โฒ Your payment was refused by a merchant
โ Your card didn't work on a POS
๐ My payment failed on a gift card/gift voucher site
๐ Your payment was declined at tolls and parkings
Fraud awareness
๐งโโ๏ธPro tips to avoid fraudulent payments
๐ฉ๐ปโ๐ซ You suspect a fraudulent payment
Refunds
๐ฎ Oops! I used a Spendesk card for a personal purchase
๐โโ๏ธ Get a refund on a Spendesk card
๐ถ You didn't receive a refund on your Spendesk card
Identify a transaction
๐ฅผ Merchant information
๐ณ Card information
Payments in foreign currencies and FX fees
โ๏ธ Supported currencies
๐ Understand FX fees
After your payment
๐ฉ Delete an invoice added on a payment
๐ My receipt has been denied by a controller: what should I do?
๐ Upload your receipt
๐ Download your payments and/or receipts