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Questions regarding payments
Questions regarding payments
Everything you need to know to smoothly pay online or offline
21 articles in this collection
Written by
Margot Berg
and
Alexia Bourgeois
Pending transactions
What's a pending transaction?
What it means when you have a transaction pending (all roles).
Written by
Alexia Bourgeois
Updated over a week ago
What's the pending €1/£1/$1?
What does the small pending amount in your Payments tab refer to?
Written by
Alexia Bourgeois
Updated over a week ago
Failed payments
Your payment failed for insufficient funds
A quick workaround to get your payment settled!
Written by
Alexia Bourgeois
Updated yesterday
Your payment is displayed twice on Spendesk
Understand why two or several payments are showing on your interface in the payments section.
Written by
Alexia Bourgeois
Updated over a week ago
Your payment was refused by a merchant
This article applies to all Roles. Learn about common issues in refused payments.
Written by
Alexia Bourgeois
Updated over a week ago
Your payment was cancelled
You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).
Written by
Alexia Bourgeois
Updated over a week ago
You have 3DS issues / OTP issues
All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.
Written by
Alexia Bourgeois
Updated over a week ago
Your payment was declined at tolls and parkings
Learn why your card might not be accepted at tolls and parkings.
Written by
Alexia Bourgeois
Updated over a week ago
Your card didn't work in a POS
You tried making a payment in a POS with a physical card and it failed. Learn why.
Written by
Alexia Bourgeois
Updated over a week ago
Fraud awareness
Pro tips to avoid fraudulent payments
You have already had fraudulent payments made with your card, or want to know how to protect your card?
Written by
Alexia Bourgeois
Updated over a week ago
You suspect a fraudulent payment
You don't recognize a transaction, or are sure a fraudulent payment was made with your card?
Written by
Alexia Bourgeois
Updated over a week ago
Refunds
Get a refund on a Spendesk card
It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.
Written by
Alexia Bourgeois
Updated this week
You didn't receive a refund
You asked a merchant for a refund and he approved, but you can't see the refund on your Spendesk account.
Written by
Alexia Bourgeois
Updated over a week ago
Identify a transaction
Merchant information
Learn how to find a payment's merchant information.
Written by
Alexia Bourgeois
Updated over a week ago
Card information
How can I get the card information after I made a payment?
Written by
Alexia Bourgeois
Updated over a week ago
Payments in foreign currencies and FX fees
Supported currencies
Learn which currencies we support at Spendesk.
Written by
Alexia Bourgeois
Updated over a week ago
Understand FX fees
When making a payment in a different currency on Spendesk, fees will apply.
Written by
Alexia Bourgeois
Updated over a week ago
After your payment
Delete an invoice / receipt added on a payment
Learn how to delete a receipt in case of a mistake on Spendesk.
Written by
Alexia Bourgeois
Updated over a week ago
Fill out VAT on a payment
Learn how to edit the VAT field on a payment.
Written by
Alexia Bourgeois
Updated over a week ago
Upload your receipt
Learn how to upload a valid receipt on Spendesk.
Written by
Alexia Bourgeois
Updated over a week ago
Download your payments and/or receipts
As a Requester or a Team manager, get a quick overview of your spending on Spendesk.
Written by
Margot Berg
Updated over a week ago