Questions regarding payments

Everything you need to know to smoothly pay online or offline

25 articles in this collection
Written by Margot Berg and Alexia B

Pending transactions

Remove a 'pending' transaction from Spendesk

A transaction is pending for a long time / refused by the merchant

Written by Alexia B
Updated over a week ago

What's a pending transaction?

What it means when you have a transaction pending.

Written by Alexia B
Updated over a week ago

What's the pending €1/£1/$1?

What does the small pending amount in your Payments tab refer to?

Written by Alexia B
Updated over a week ago

Failed payments

Set up 3DS

All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.

Written by Alexia B
Updated over a week ago

Your payment wasn’t authenticated by a merchant

Having 3DS issues?

Written by Alexia B
Updated over a week ago

3DS common issues

You will learn all about dealing with 3DS verification issues.

Written by Alexia B
Updated over a week ago

Your payment failed for insufficient funds

A quick workaround to get your payment settled!

Written by Alexia B
Updated over a week ago

Your payment is displayed twice on Spendesk

Understand why two or several payments are showing on your interface in the payments section.

Written by Alexia B
Updated over a week ago

Your payment was cancelled

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).

Written by Alexia B
Updated over a week ago

Your payment was refused by a merchant

This article applies to all Roles. Learn about common issues in refused payments.

Written by Alexia B
Updated over a week ago

Your card didn't work on a POS

You tried making a payment in a POS with a physical card and it failed. Learn why.

Written by Alexia B
Updated over a week ago

My payment failed on a gift card/gift voucher site

Written by Alexia B
Updated over a week ago

Your payment was declined at tolls and parkings

Learn why your card might not be accepted at tolls and parkings.

Written by Alexia B
Updated over a week ago

Fraud awareness

🧙‍♀️Pro tips to avoid fraudulent payments

You have already had fraudulent payments made with your card, or want to know how to protect your card?

Written by Alexia B
Updated over a week ago

You suspect a fraudulent payment

You don't recognize a transaction, or are sure a fraudulent payment was made with your card?

Written by Alexia B
Updated over a week ago

Refunds

Oops! I used a Spendesk card for a personal purchase

What to do if you used a company card instead of your personal card

Written by Alexia B
Updated over a week ago

🏄‍♂️ Get a refund on a Spendesk card

It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.

Written by Alexia B
Updated over a week ago

You didn't receive a refund

You asked a merchant for a refund and he approved, but you can't see the refund on your Spendesk account.

Written by Alexia B
Updated over a week ago

Identify a transaction

Merchant information

Learn how to find a payment's merchant information.

Written by Alexia B
Updated over a week ago

Card information

How can I get the card information after I made a payment?

Written by Alexia B
Updated over a week ago

Payments in foreign currencies and FX fees

Supported currencies

Learn which currencies we support at Spendesk.

Written by Alexia B
Updated over a week ago

Understand FX fees

When making a payment in a different currency on Spendesk, fees will apply.

Written by Alexia B
Updated over a week ago

After your payment

Delete an invoice / receipt added on a payment

Learn how to delete a receipt in case of a mistake on Spendesk.

Written by Alexia B
Updated over a week ago

Upload your receipt

Learn how to upload a valid receipt on Spendesk.

Written by Alexia B
Updated over a week ago

Download your payments and/or receipts

As a Requester or a Team manager, get a quick overview of your spending on Spendesk.

Written by Margot Berg
Updated over a week ago