Go to Spendesk
Deutsch
English
Français
All Collections
Questions regarding payments
Questions regarding payments
Everything you need to know to smoothly pay online or offline
24 articles in this collection
Written by
Margot Berg
and
Alexia B
Pending transactions
Remove a 'pending' transaction from Spendesk
A transaction is pending for a long time / refused by the merchant
Written by
Alexia B
Updated over a week ago
What's a pending transaction?
What it means when you have a transaction pending.
Written by
Alexia B
Updated over a week ago
What's the pending €1/£1/$1?
What does the small pending amount in your Payments tab refer to?
Written by
Alexia B
Updated over a week ago
Failed payments
Set up 3DS
All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.
Written by
Alexia B
Updated over a week ago
3DS common issues
You will learn all about dealing with 3DS verification issues.
Written by
Alexia B
Updated this week
Your payment failed for insufficient funds
A quick workaround to get your payment settled!
Written by
Alexia B
Updated over a week ago
Your payment is displayed twice on Spendesk
Understand why two or several payments are showing on your interface in the payments section.
Written by
Alexia B
Updated over a week ago
Your payment was cancelled
You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).
Written by
Alexia B
Updated over a week ago
Your payment was refused by a merchant
This article applies to all Roles. Learn about common issues in refused payments.
Written by
Alexia B
Updated over a week ago
Your card didn't work on a POS
You tried making a payment in a POS with a physical card and it failed. Learn why.
Written by
Alexia B
Updated over a week ago
My payment failed on a gift card/gift voucher site
Written by
Alexia B
Updated over a week ago
Your payment was declined at tolls and parkings
Learn why your card might not be accepted at tolls and parkings.
Written by
Alexia B
Updated over a week ago
Fraud awareness
🧙♀️Pro tips to avoid fraudulent payments
You have already had fraudulent payments made with your card, or want to know how to protect your card?
Written by
Alexia B
Updated this week
You suspect a fraudulent payment
You don't recognize a transaction, or are sure a fraudulent payment was made with your card?
Written by
Alexia B
Updated over a week ago
Refunds
Oops! I used a Spendesk card for a personal purchase
What to do if you used a company card instead of your personal card
Written by
Alexia B
Updated over a week ago
🏄♂️ Get a refund on a Spendesk card
It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.
Written by
Alexia B
Updated this week
You didn't receive a refund
You asked a merchant for a refund and he approved, but you can't see the refund on your Spendesk account.
Written by
Alexia B
Updated over a week ago
Identify a transaction
Merchant information
Learn how to find a payment's merchant information.
Written by
Alexia B
Updated over a week ago
Card information
How can I get the card information after I made a payment?
Written by
Alexia B
Updated over a week ago
Payments in foreign currencies and FX fees
Supported currencies
Learn which currencies we support at Spendesk.
Written by
Alexia B
Updated over a week ago
Understand FX fees
When making a payment in a different currency on Spendesk, fees will apply.
Written by
Alexia B
Updated over a week ago
After your payment
Delete an invoice / receipt added on a payment
Learn how to delete a receipt in case of a mistake on Spendesk.
Written by
Alexia B
Updated over a week ago
Upload your receipt
Learn how to upload a valid receipt on Spendesk.
Written by
Alexia B
Updated over a week ago
Download your payments and/or receipts
As a Requester or a Team manager, get a quick overview of your spending on Spendesk.
Written by
Margot Berg
Updated over a week ago