Questions regarding payments

Everything you need to know to smoothly pay online or offline

20 articles in this collection
Written by Margot Berg and Alexia Bourgeois

Pending transactions

What's a pending transaction?

What it means when you have a transaction pending (all roles).

Written by Alexia Bourgeois
Updated over a week ago

What's the pending €1/£1/$1?

What does the small pending amount in your Payments tab refer to?

Written by Alexia Bourgeois
Updated over a week ago

Failed payments

Your payment is displayed twice on Spendesk

Understand why two or several payments are showing on your interface in the payments section.

Written by Alexia Bourgeois
Updated over a week ago

Your payment was refused by a merchant

This article applies to all Roles. Learn about common issues in refused payments.

Written by Alexia Bourgeois
Updated over a week ago

Your payment was cancelled

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).

Written by Alexia Bourgeois
Updated over a week ago

You have 3DS issues / OTP issues

All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.

Written by Alexia Bourgeois
Updated this week

Your payment was declined at tolls and parkings

Learn why your card might not be accepted at tolls and parkings.

Written by Alexia Bourgeois
Updated over a week ago

Your card didn't work in a POS

You tried making a payment in a POS with a physical card and it failed. Learn why.

Written by Alexia Bourgeois
Updated over a week ago

Fraud awareness

Pro tips to avoid fraudulent payments

You have already had fraudulent payments made with your card, or want to know how to protect your card?

Written by Alexia Bourgeois
Updated over a week ago

You suspect a fraudulent payment

You don't recognize a transaction, or are sure a fraudulent payment was made with your card?

Written by Alexia Bourgeois
Updated over a week ago

Refunds

Get a refund on a Spendesk card

It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.

Written by Alexia Bourgeois
Updated over a week ago

You didn't receive a refund

You asked a merchant for a refund and he approved, but you can't see the refund on your Spendesk account.

Written by Alexia Bourgeois
Updated over a week ago

Identify a transaction

Merchant information

Learn how to find a payment's merchant information.

Written by Alexia Bourgeois
Updated over a week ago

Card information

How can I get the card information after I made a payment?

Written by Alexia Bourgeois
Updated over a week ago

Payments in foreign currencies and FX fees

Supported currencies

Learn which currencies we support at Spendesk.

Written by Alexia Bourgeois
Updated over a week ago

Understand FX fees

When making a payment in a different currency on Spendesk, fees will apply.

Written by Alexia Bourgeois
Updated over a week ago

After your payment

Delete an invoice / receipt

Learn how to delete a receipt in case of a mistake on Spendesk.

Written by Alexia Bourgeois
Updated over a week ago

Fill out VAT on a payment

Learn how to edit the VAT field on a payment.

Written by Alexia Bourgeois
Updated over a week ago

Upload your receipt

Learn how to upload a valid receipt on Spendesk.

Written by Alexia Bourgeois
Updated over a week ago

Download your payments and/or receipts

As a Requester or a Team manager, get a quick overview of your spending on Spendesk.

Written by Margot Berg
Updated over a week ago