💶 Questions regarding payments

Everything you need to know to smoothly pay online or offline

25 articles in this collection
Written by Margot Berg and Alexia B

Pending transactions

🧰 Remove a 'pending' transaction from Spendesk

A transaction is pending for a long time / refused by the merchant

Written by Alexia B
Updated over a week ago

🛀What's a pending transaction?

What it means when you have a transaction pending.

Written by Alexia B
Updated over a week ago

🔍 What's the pending €1/£1/$1 showing in my Payments tab?

What does the small pending amount in your Payments tab refer to?

Written by Alexia B
Updated over a week ago

Failed payments

🚥 Set up 3DS

All cards issued after September 2019 now have 3DS security activated. Learn how to set it up and use it properly.

Written by Alexia B
Updated over a week ago

🚚 Your payment wasn’t authenticated by a merchant

Having 3DS issues?

Written by Alexia B
Updated over a week ago

🔄 3DS common issues

You will learn all about dealing with 3DS verification issues.

Written by Alexia B
Updated over a week ago

♾ Your payment failed for insufficient funds

A quick workaround to get your payment settled!

Written by Alexia B
Updated over a week ago

⎌ Your payment is displayed twice on Spendesk

Understand why two or several payments are showing on your interface in the payments section.

Written by Alexia B
Updated over a week ago

⌦Your payment was cancelled

You have received an e-mail informing you that your transaction got cancelled (this article is for all Roles on Spendesk).

Written by Alexia B
Updated over a week ago

⇲ Your payment was refused by a merchant

This article applies to all Roles. Learn about common issues in refused payments.

Written by Alexia B
Updated over a week ago

⍁ Your card didn't work on a POS

You tried making a payment physically with a physical card and it failed. Learn why.

Written by Alexia B
Updated over a week ago

🎁 My payment failed on a gift card/gift voucher site

Written by Alexia B
Updated over a week ago

🚙 Your payment was declined at tolls and parkings

Learn why your card might not be accepted at tolls and parkings.

Written by Alexia B
Updated over a week ago

Fraud awareness

🧙‍♀️Pro tips to avoid fraudulent payments

You have already had fraudulent payments made with your card, or want to know how to protect your card?

Written by Alexia B
Updated over a week ago

👩🏻‍🏫 You suspect a fraudulent payment

You don't recognize a transaction, or are sure a fraudulent payment was made with your card?

Written by Alexia B
Updated over a week ago

Refunds

😮 Oops! I used a Spendesk card for a personal purchase

What to do if you used a company card instead of your personal card

Written by Alexia B
Updated over a week ago

🏄‍♂️ Get a refund on a Spendesk card

It's possible to get a refund on Spendesk cards, even on single-use cards. Learn how to proceed.

Written by Alexia B
Updated over a week ago

😶 You didn't receive a refund on your Spendesk card

You asked a merchant for a refund and he approved, but you can't see the refund on your Spendesk account.

Written by Alexia B
Updated over a week ago

Identify a transaction

🥼 Merchant information

Learn how to find a payment's merchant information.

Written by Alexia B
Updated over a week ago

💳 Card information

How can I get the card information after I made a payment?

Written by Alexia B
Updated over a week ago

Payments in foreign currencies and FX fees

⚙︎ Supported currencies

Learn which currencies we support at Spendesk.

Written by Alexia B
Updated over a week ago

🔍 Understand FX fees

When making a payment in a different currency on Spendesk, fees will apply.

Written by Alexia B
Updated over a week ago

After your payment

📩 Delete an invoice added on a payment

Learn how to delete a receipt in case of a mistake on Spendesk.

Written by Alexia B
Updated over a week ago

📑 Upload your receipt

Learn how to upload receipts on Spendesk.

Written by Alexia B
Updated over a week ago

📑 Download your payments and/or receipts

As a Requester or a Team manager, get a quick overview of your spending on Spendesk.

Written by Margot Berg
Updated over a week ago